Welcome to Xanavo (“we,” “our,” or “us”). Xanavo is operated by Nix Innovation BV, a company registered in the Netherlands. Protecting your privacy and personal data is a core priority for us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access or use Xanavo’s services, website, applications, and related tools (the “Services”).
By accessing or using our Services, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree, you must not use the Services.
Information We Collect
We collect information in the following ways:
Information You Provide to Us
Account Information
When you create an account, we collect information such as your full name, business name, email address, password, country, and any additional information you choose to provide through your profile or onboarding process.
Payment and Billing Information
When you subscribe to paid Services, we collect billing details such as billing address, VAT number if applicable, subscription plan, and transaction history. Payment card details are processed securely by our third party payment processors and are not stored on our servers.
Communications
When you contact us via email, forms, chat, or other channels, we collect the information you provide, including your name, email address, message content, and any attachments.
Information We Automatically Collect
Device and Technical Information
We automatically collect information such as IP address, browser type, device type, operating system, language settings, referring URLs, and timestamps.
Usage Data
We collect information about how you interact with the Services, including pages viewed, features used, session duration, clicks, and navigation behavior.
Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies for functionality, analytics, performance, and security purposes. Non-essential cookies are used only after obtaining your explicit consent in compliance with the EU General Data Protection Regulation (GDPR) and ePrivacy Directive. You can manage your cookie preferences at any time through our cookie settings.
Information from Third Parties
We may receive limited information from third parties such as:
- Payment processors confirming transaction status
- Analytics providers
- Marketing and attribution platforms
- Publicly available sources
This information is used only for legitimate business purposes and in accordance with applicable laws.
How We Use Your Information
We use personal information to:
- Provide, operate, and maintain the Services
- Create and manage user accounts
- Process subscriptions, payments, and invoices
- Communicate with you regarding service updates, support, and operational notices
- Improve product functionality, performance, and user experience
- Analyze usage patterns and trends
- Detect, prevent, and address fraud, abuse, and security issues
- Comply with legal, regulatory, and contractual obligations
We do not use your data for automated decision-making that produces legal or similarly significant effects.
How We Share Your Information
We do not sell your personal data. We may share information only in the following cases.
Service Providers
With trusted third party service providers that perform services on our behalf such as payment processing, hosting, analytics, email delivery, and customer support. These providers are contractually bound to protect your data.
Legal Requirements
When required by law, regulation, court order, or governmental authority, or when necessary to protect our rights, users, or the public.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, personal data may be transferred as part of the transaction, subject to confidentiality and data protection safeguards.
Data Retention
We retain personal information only for as long as necessary to:
- Provide the Services
- Fulfill contractual obligations
- Meet legal, tax, and accounting requirements
- Resolve disputes and enforce agreements
When data is no longer required, it is securely deleted or anonymized.
Your Rights Under GDPR
If you are located in the European Economic Area, you have the following rights:
To exercise your rights, contact us using the details in Section 10. We may require identity verification before processing requests. You also have the right to lodge a complaint with your local data protection authority.
Security
We apply appropriate technical and organizational measures to protect personal data, including encryption, access controls, secure infrastructure, and monitoring. While we strive to protect your information, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials.
International Data Transfers
Xanavo is operated from the Netherlands. If you access the Services from outside the European Union, your data may be transferred to and processed in countries that may not provide the same level of data protection. In such cases, we ensure appropriate safeguards such as standard contractual clauses are in place.
Third Party Links
Our Services may contain links to third party websites or services. We are not responsible for their content, policies, or data practices. You should review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date. Continued use of the Services after changes constitutes acceptance of the updated policy.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out:
Get in Touch
We aim to respond to all privacy-related requests within 30 days.